Launceston's Favourite Florists, Ph: 03 63315723
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FAQ's

WHY BUY FROM US
You can be assured this website is backed up by a real bricks and mortar florist store.
The city store of The Tamar Valley Rose Shop was established in 1998, Mowbray 2002 and Legana 2013. You get great prices because we grow our own roses and gerberas and buy our other fresh flowers in bulk directly from the growers so we can pass these savings onto you.

WHERE DO OUR FLOWERS COME FROM
We at Tamar Valley Roses are well known for the beautiful cut flower roses we grow. We also grow all the gerberas and anthuriums and some foliage that the shops stock. In addition we buy a number of other cut flowers from Tasmanian growers, lilliums from Cradoc, alstroemeria and iris from Forth, tulips (when in season) from Table Cape, freesias and calla's from Wesleyvale, and chrysanthemum and carnations from further down the Tamar Valley. In addition to these crops, we also bring in some specialty lines from interstate, but we endeavour to buy Tasmanian whenever and wherever we can.
 
100% GUARANTEED RETURNS 
100% Guaranteed Returns - We are committed to providing quality products to our customers. If for any reason - you're not completely satisfied with your flowers they may be exchanged for another bouquet or arrangement to the same value, or a refund will be issued. 

DELIVERY INFORMATION
We offer guaranteed, same day delivery, Monday to Friday, throughout Launceston and to most of the Tamar Valley when orders are received by 1pm AEST. Deliveries to George Town and surrounding area, Greens Beach, Beaconsfield and surrounding area may be delivered the following day due to the use of external couriers. 
Our delivery fees differ depending on the delivery area.  Please contact us by phone or email if you have any special requirements
An order confirmation will be emailed to you upon The Tamar Valley Rose Shop receiving your order.
All flower arrangements are delivered by courier.
Please ensure the delivery address is correct, and is a physical location. PO Box number are NOT acceptable for delivery address details. The Tamar Valley Rose Shop cannot take any responsibility for incorrect delivery details received, and consequent costs that may be incurred.
Deliveries to apartments and gated areas.
Please ensure someone will be home on the expected day of delivery. Due to security and access codes in gated residences and buildings it can make it difficult for couriers to gain access. The Tamar Valley Rose Shop recommend you supply the gift recipient's phone number to assist with any delivery difficulties. Ensure details of floor number, unit number, street address, apartment name are included in your recipient's delivery address details.
NOTE: DUE TO HIGH DEMAND, PLEASE PLACE YOUR ORDERS EARLY FOR CHRISTMAS, VALENTINES DAY, MOTHER'S DAY AND FATHER'S DAY.
Delivery Pricing 
Launceston City  $10.00 AUD
Launceston Suburbs  $10.00 AUD
Legana, Grindelwald, Rosevears  $10.00 AUD
Relbia, Blackstone Heights $14.00 AUD
Lanena, Exeter, Gravelly Beach $13.00 AUD
Paper Beach, Swan Point, Robigana, Deviot $18.00 AUD
Swan Bay Dilston, Windermere $19.00 AUD
Sidmouth, Kayena $18.00 AUD
Evandale, Perth, Hadspen $18.00 AUD
Beauty Point, Beaconsfield $18.00 AUD
Longford, Carrick, Hagley Westbury $24.00 AUD
George Town, Bell Bay, Low Head $22.00 AUD
Greens Beach, Kelso, Clarence Point $22.00 AUD

Any orders placed during the weekend will be dispatched on the first available weekday. There are no deliveries on Sundays and public holidays. 
Saturday Deliveries
Saturday deliveries must be placed by 2pm on Friday. Please note the courier companies offer a limited delivery service on Saturdays (Launceston and suburbs only). Deliveries are picked up by the couriers once on Saturday mornings and while they will endeavour to deliver all goods as quickly as possible, specific timed deliveries can not be guaranteed on Saturdays.
Urgent Deliveries
If you require an urgent, last minute delivery call us on 03 63303866 and we will endeavour to arrange a delivery as quickly as we can. The Tamar Valley Rose Shop can give you an estimated delivery time and additional cost based on current couriers schedules and pickup times.
Delivery issues
Should your product not arrive on the expected day, call us immediately on 03 63303866 and we will ensure the delivery issue is resolved, or a new item will be sent.
 
RETURNS POLICY GUARANTEE
The Tamar Valley Rose Shop is committed to providing quality products to our customers. If for any reason your flower arrangement arrives damaged or not in perfect condition it may be exchanged for another arrangement to the same value, or a refund will be issued.
Simply return the flower arrangement to The Tamar Valley Rose Shop, 44 St John St, Launceston or 276 Invermay Rd, Mowbray or Shop 9 Legana Shopping Centre, Legana, within 48 hours of receipt. Returned arrangements must be sent with an explanation for their return. Please call The Tamar Valley Rose Shop on 03 63315723 (St John St), 03 63261331 (Mowbray), 03 63303866 (Legana) or email; Legana@tamarvalleyroses.com.au if you have any further queries.
Substitution policy
While our florists will attempt to use the exact flower types and containers pictured, we reserve the right to make fair and reasonable substitutions according to the practical availability or seasonality of specific flower types and containers.  In the case where a specific flower type or colour is unavailable, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time. 
Quality  
Throughout Australia seasonal and regional conditions may affect the supply and cost of flowers and foliage. In these circumstances The Tamar Valley Rose Shop reserve the right to make appropriate substitutions whilst maintaining the value of your order.
Containers                                                                                 
Where possible a particular container or basket ordered will be supplied. Should these not be available, then alternative containers of a similar value and style may be substituted.

PRIVACY POLICY
The Tamar Valley Rose Shop guarantees your information is not sold, traded, or disclosed to any third party. 

SHOP FROM OUR SECURE WEBSITE
For your personal security, we do NOT store your credit card information on our site. The Tamar Valley Rose Shop uses EWay on a separate secure online credit card payment system page when processing credit cards on our website. The security of one of the largest payment services on the web is your guarantee your banking information is safe.
                                                                                             
PAYMENT POLICY
All prices are quoted in AUD Dollars. Prices displayed on each product are per item and GST inclusive.
The Tamar Valley Rose Shop accepts the following methods of payment for the online store:
Visa
Mastercard